Financial Assistance is a Core Service Provided by Lakeland—Now and Always
May 19, 2020 Share

(ST. JOSEPH) – Spectrum Health Lakeland offers financial aid options to provide people with the care they need, regardless of ability to pay. This support has been a long-standing practice of the health system and will continue throughout the COVID-19 pandemic. Patients can be evaluated for financial assistance at no charge.

Regardless of the procedure or service, Spectrum Health Lakeland financial advocates offer a wide range of assistance, from helping with price estimates to creating payment plans. Financial advocates can assist patients before they receive services to help address concerns they may have about paying for their care.

Spectrum Health Lakeland also assists patients in applying for state Medicaid assistance, local county agency assistance, and federal or other charitable programs. Patient financial responsibility for medically necessary, appropriate treatment may also be reduced or eliminated if a patient at Spectrum Health Lakeland qualifies under financial hardship guidelines.

“We understand how COVID-19 has impacted the lives of so many in our community—including financially in some cases,” said Jenna Howard, manager admitting and registration, Spectrum Health Lakeland. “Health care services should be accessible to everyone, regardless of financial status. Our financial advocates are a great resource for patients, and we can work with people one-on-one to create a personalized solution and ensure they receive the care they need.”   

To qualify, patients may need to complete a written application and provide information that is necessary to verify financial information. For more information, or to schedule a meeting, call 844.408.4103, Monday through Friday, 8:00 a.m. to 4:30 p.m. Advocates can also be reached at

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