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Spectrum Health Lakeland Announces New Visitor Guidelines
Jun 15, 2020 Share

Spectrum Health Lakeland has revised their visitor policies to help keep patients, family members and team members safe during the COVID-19 pandemic, to comply with State of Michigan orders, and to preserve personal protective equipment (PPE) for health care workers who are at risk.

New visitor guidelines will go into effect on Monday, June 15, 2020 which allow for one visitor per patient, two visitors for pediatric patients, and no visitors for COVID-19 positive patients. All visitors will still be screened upon entering the facility and required to wear a mask. Further details regarding specific facility visitor restrictions are listed below. 

Visitor restrictions in place at St. Joseph, Niles and Watervliet hospitals:

  • Routine visitation hours are from 11 a.m. to 7 p.m.
  • All visitors will be screened and provided a mask as they enter the facility each day they are visiting. If you prefer, you may wear a N95 or surgical masks from home, if it meets the isolation mask requirement. You will be notified during screening if the mask does not meet requirements and provided a new mask. Those who decline masking, will be denied access to Spectrum Health Lakeland facilities.
  • A patient may have one visitor, over the age of 21, allowed during visiting hours, once per day. The visitor may not re-enter during the same day if they leave.
  • Following screening, the visitor must go directly to the patient's room. A mask must be worn while in public spaces at the hospital and all clinical settings within the hospital, including hallways and common areas. Masking is required in the patient room when a team member is present.
  • Name tags must always be visible and worn at all times. 
  • No outside food or drinks will be allowed. 
  • Overnight stays are not available at this time. 

Ambulatory and outpatient visitor guidelines
A patient can bring a family member/guest with them if: 

  • The patient is a minor or under 21 years old (two family members may accompany minors).
  • The patient needs physical assistance to get to and from the visit and/or assist with activities of daily living.
  • The patient has a guardian and medical decision maker (Power of Attorney) that must be involved in the consent and care.
  • The patient has cognitive deficits and requires support.
  • The visit involves reviewing studies and developing a plan of care (includes all OB patients).
  • The patient is going to have a procedure that involves sedation.
  • The patient is being transported by any transportation services (i.e., Pine Ridge, PACE, Medic-1, SMCAS, Pride)

Patient and family/visitor will be screened and provided a mask upon entry to facility each day. Face masks must be worn in public areas and within offices. Family members or visitors who decline masking, will be denied access to Spectrum Health Lakeland facilities and will be encouraged to use other methods of communication to support their family member. 

This is a rapidly evolving situation, and information is subject to change. We appreciate the public’s cooperation and understand this is an extremely difficult time for everyone.

Staying in Touch with Loved Ones 

Spectrum Health Lakeland understands how important it is to stay in touch with loved ones during this time. To stay in contact and up to date on a patient’s medical situation we are recommending social apps like FaceTime, Facebook messenger, Skype, or other virtual calls. Guest Wi-Fi network is available for patients to alleviate the use of personal data plans. Visitors can also call 269.983.8300 and ask for a patient by name and be connected directly to their room phone number.

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