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Lakeland Receives National Recognition for Excellence in Financial Interactions
Feb 4, 2020 Share

(ST. JOSEPH) – Spectrum Health Lakeland was recognized as an Adopter of the Healthcare Financial Management Association’s PATIENT FINANCIAL COMMUNICATIONS BEST PRACTICES®.  The recognition is based on nearly 100 best practices covering all aspects of financial interactions that take place in a variety of care settings.

“We understand that healthcare costs can often seem complex or confusing and the financial conversations we have with patients have never been more important,” said Tim Calhoun, chief financial officer, Spectrum Health Lakeland. “We have taken steps to ensure our patients are treated with compassion and respect through initiatives such as financial assistance and our financial advocate program, and this recognition confirms that.”

“When people are dealing with health issues, they should be focusing on their health, not trying to decipher confusing financial information,” said Joseph J. Fifer, FHFMA, CPA, HFMA president and CEO. “Spectrum Health Lakeland has demonstrated its commitment to ensuring that patients have a good experience when it comes to the financial aspects of their care.”

Spectrum Health Lakeland joins a select group of hospitals, health systems, and physician practices that have received this first-of-its-kind, national recognition. Best practices were developed to help improve communication between healthcare providers and consumers about financial matters. The task force included representatives from major industry groups, including the American Hospital Association, America’s Health Insurance Plans, the American Academy of Family Physicians, and the National Patient Advocate Foundation, among others.

The best practices are part of HFMA’s HEALTHCARE DOLLARS & SENSE® initiative. More information is available at hfma.org/dollars