Team Member Flu Information

Feel Better Faster
Flu-like Symptoms? We Have an App for That!

If you or a family member is experiencing flu-like symptoms, we want you to feel better faster. That’s why we’ve established a new service: video visits. From the comfort of home, Lakeland team members and their immediate family can be screened for flu-like symptoms and, if appropriate, prescribed antivirals.

If you or an immediate family member experiences flu-like symptoms, contact Southwestern Medical Clinic, Buchanan, at (269) 695-5540 within 48 hours of onset of symptoms to schedule a video visit. Please note their hours of operation are as follows:
Monday through Thursday – 8:00 a.m. to 7:00 p.m.
Friday – 8:00 a.m. to 3:00 p.m.

Video Visit Instructions

Video Visit Program Q & A

Step by step navigation instructions 

Access your myChart app


Access your appointments

At time of scheduled video visit (and no more than 10 minutes before) click on the video camera button




Step by step navigation instructions
Personal computer


Access your mychart login page



Select "Visits" from the top menu



Choose Appointments and Visits from drop-down

Choose the details button



At the time of your scheduled video visit (no earlier than 10 minutes before) select "Begin Video Visit" button


Q: Will the video visit be covered by my insurance?
A: Yes, if it’s the Lakeland ASR plan; please check with your insurance company if you don’t have ASR because not all companies may cover this type of visit.

Q: Will I be charged a co-pay?
A: The co-pay is determined by your specific medical plan.

Q: Can I pick up my prescription at the hospital pharmacy?
A: No. These locations are not set up for retail sales. We will ask you to choose another pharmacy.

Q: What if my symptoms started more than 48 hours ago?
A: Still use this service; the provider will assess if you would benefit from still taking the antiviral medication. 

Q: Will they prescribe medications other than Tamiflu®? 
A: The main purpose of this visit is to screen for influenza like illnesses. The provider will use their knowledge and experience to offer other treatments.

Q: What is Tamiflu? 
A: Tamiflu is an antiviral drug. It can make the illness milder and shorten the time you are sick. It can also prevent serious flu complications like pneumonia. 

Q: What is the current circulating flu strain in our community? 
A: The most prevalent influenza strain is H3. 

Q: Will Tamiflu work on the flu strain in our community?
A: Yes, according to the Centers for Disease Control and Prevention, Tamiflu is effective against the H3 strain. 



Q: Do I need an active Lakeland MyChart account to have a video visit?
A: Yes, you will need an active Lakeland MyChart account.

Q: How do I register for a Lakeland MyChart account?
A: Call 1 (800) LAKELAND (525-3526) or visit this link:

Q: Do I need to download the Lakeland MyChart App for this video visit?
A: Yes, if you are using a smartphone for your video visit. Visit for detailed instructions.

Q: How early can I log in to my video visit?
A: You may log in 10 minutes before the scheduled appointment.

Q: How late can I log in to my video visit?
A: If you log in 20 minutes or later after your appointment time, you will need to call the office to schedule a new appointment.

Q: What should I do if I have technical difficulties with the video visit?
A: You should call Southwestern Medical Clinic, Buchanan at (269) 695-5540.

Q: How long will the video visit take?
A: The video visit will take 10 minutes or less.

© Spectrum Health Lakeland 2019