More than Health Care

More Than HealthcareIn addition to providing high quality health care, there are several services available to patients and visitors to help enhance the overall experience both at Spectrum Health Lakeland facilities and when you return home.

Safety and Security

The security team at Lakeland is available 24/7 to ensure the safety of patients, visitors, and team members at Lakeland facilities. All security officers are specially trained on how to effectively deescalate potentially violent situations. Security officers are available to escort patients and visitors to their vehicles safely and assist if someonelocks their keys in their car. Lakeland also has two K9 units on site which are responsible for detecting  explosives and weapons and diffusing tense situations.

Pastoral Care

The chaplaincy services team provides 24/7 spiritual and emotional support to patients, family, and staff at no cost. Chaplains are available to serve as a comforting and encouraging presence or a caring  listener. They can also assist patients and families with end of life decisions, provide religious and spiritual resources, and perform prayer. While all chaplains are ordained or licensed by their respective faith groups, chaplains sensitively and compassionately serve all persons regardless of their faith background or even those  with no faith background. Chaplaincy services can be requested through a patient’s nurse or by calling the front desk at 269.983.8300. Chaplains are also available to help with contacting your religious leader or someone from your faith tradition—as you request.

Interpreting Services

At Spectrum Health Lakeland we understand the importance of communicating with patients in their preferred language. Interpreting services are always offered at no cost to our patients and families. Interpreting services are available over the phone in 200 languages and by video in over 30 languages. In addition, certified sign language interpreters can assist on-site at Lakeland locations. Patients should discuss their needs with their care team who can assist with obtaining these services.

Patient Financial Advocates

You can’t always plan for medical expenses, but if the unexpected happens, our patient financial advocates are  here to help. They can assist in explaining the financial options of care, so that you can focus on what’s really important—getting better.

Our patient financial advocates can:

  • Answer questions about your billing statement
  • Help with financial assistance applications
  • Complete Health Exchange/Medicaid applications
  • Provide estimates for future services
  • Set up zero interest and low-interest payment plans

For more information, or to schedule a meeting, call 844.408.4103, Monday through Friday, 8 a.m. to 4:30 p.m. Advocates can also be reached at

Continue Watching

We're Ready for You at Spectrum Health Lakeland

While the COVID-19 pandemic has challenged us all in new ways, we want you to know we are here for you.

Lakeland Sets Aside $50 Million to Address Racial Equity and Health Inequities

The Board of Directors of Spectrum Health Lakeland approved an expanded strategy to address racial and ethnic health equity in Southwest Michigan.

COVID-19: Lowell Hamel, MD "The Fight of His Life"

Lowell Hamel, MD, never imagined he would soon be battling for his own life in the fight against COVID-19.

We're Ready for You - Loren Hamel, MD

If you have a health need right now, then it deserves our attention right now. Whether you want to see us virtually or in person, don’t delay your care. We are ready for you.

We Stay Home For You

Thank you to all those serving on the front lines. You are the true heroes. Together, we are strong. Together, we will see this this through.

Lakeland has a Heart to Serve now with Spectrum Health

Improving health, inspiring hope, saving lives. Spectrum Health Lakeland is now part of Spectrum Health offering an expanded care team, additional specialties, and new technology for you and your family.

Spectrum Health Lakeland: Your 100 Top Hospital

IBM Watson Health™ published its 100 Top Hospitals® 2019 study naming Lakeland among the top 100 hospitals in the U.S. based on overall organizational performance.

We Are Lakeland

Video of our team members

© Spectrum Health Lakeland 2020