More than Health Care

More Than HealthcareIn addition to providing high quality health care, there are several services available to patients and visitors to help enhance the overall experience both at Spectrum Health Lakeland facilities and when you return home.

Safety and Security

The security team at Lakeland is available 24/7 to ensure the safety of patients, visitors, and team members at Lakeland facilities. All security officers are specially trained on how to effectively deescalate potentially violent situations. Security officers are available to escort patients and visitors to their vehicles safely and assist if someonelocks their keys in their car. Lakeland also has two K9 units on site which are responsible for detecting  explosives and weapons and diffusing tense situations.

Pastoral Care

The chaplaincy services team provides 24/7 spiritual and emotional support to patients, family, and staff at no cost. Chaplains are available to serve as a comforting and encouraging presence or a caring  listener. They can also assist patients and families with end of life decisions, provide religious and spiritual resources, and perform prayer. While all chaplains are ordained or licensed by their respective faith groups, chaplains sensitively and compassionately serve all persons regardless of their faith background or even those  with no faith background. Chaplaincy services can be requested through a patient’s nurse or by calling the front desk at 269.983.8300. Chaplains are also available to help with contacting your religious leader or someone from your faith tradition—as you request.

Interpreting Services

At Spectrum Health Lakeland we understand the importance of communicating with patients in their preferred language. Interpreting services are always offered at no cost to our patients and families. Interpreting services are available over the phone in 200 languages and by video in over 30 languages. In addition, certified sign language interpreters can assist on-site at Lakeland locations. Patients should discuss their needs with their care team who can assist with obtaining these services.

Patient Financial Advocates

You can’t always plan for medical expenses, but if the unexpected happens, our patient financial advocates are  here to help. They can assist in explaining the financial options of care, so that you can focus on what’s really important—getting better.

Our patient financial advocates can:

  • Answer questions about your billing statement
  • Help with financial assistance applications
  • Complete Health Exchange/Medicaid applications
  • Provide estimates for future services
  • Set up zero interest and low-interest payment plans

For more information, or to schedule a meeting, call 844.408.4103, Monday through Friday, 8 a.m. to 4:30 p.m. Advocates can also be reached at financialadvocate@lakelandhealth.org

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