Focus on Quality

Quality, Safety, and Value


At Lakeland Health, we focus every day on enhancing health and serving our community. As a part of this mission, we work continuously to improve our quality, our safety, and our value to our patients. We strive to align with best practices in the healthcare industry and leading-edge technologies so that you don’t have to travel out of the area when you are in need of treatment.

In order to determine if we’re accomplishing our goals, we benchmark, or track how we rank in quality metrics when compared to our local, regional, and national healthcare system peers. Since all other hospitals are working on improving as well, we use analytics to understand where our goals should be – not just this year, but three to five years into the future.

One of the main indicators used to benchmark this success is the star-scoring system developed by the Centers for Medicare & Medicaid Services (CMS) which ranks hospitals from 1 to 5 stars based on all the publicly reported quality indicators. In 2018, all three Lakeland hospitals were awarded 4 out of 5 stars – a ranking given to only the top 20% of all hospitals in the nation.

We are proud to provide exemplary care to our friends and neighbors in southwest Michigan and to offer the resources necessary to treat 95% of all the patients who walk through our doors. And in those select cases when we need the assistance of highly specialized doctors, we engage with them – from universities to research hospitals – to get our patients the care we need.

Compare our infection, quality & safety measures against other healthcare systems
In 2017, Lakeland Health again received full accreditation from the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).

Continue Watching

COVID-19 Update 2.25.21

Kendall Troyer, vice president of quality, safety and physician practices at Spectrum Health Lakeland and Nicki Britten, health officer at the Berrien County Health Department share the latest COVID-19 updates in Berrien County.

Why I vaccinated: Community member, Sharon Kuhns

To help slow the spread of COVID-19 and stay protected, community members are getting a tiny poke with a big impact.

Why I vaccinated: Mental health counselor, Jose Gonzales II

Community member and mental health counselor, Jose Gonzales II, shares his personal choice to receive the COVID-19 vaccine.

COVID-19 vaccine: CJ Gibson, MD

Spectrum Health trauma and critical care physician CJ Gibson, MD, shares his personal reasons for receiving the COVID-19 vaccine ‘without question, without hesitation.’

COVID-19 Update 2.10.2021

Join president, Loren B. Hamel, MD, and Nicki Britten from the Berrien County Health Department for the latest COVID-19 news.

This is Big: COVID-19 vaccine (Mark Harrison, MD)

Infectious disease specialist, Mark Harrison, MD, shares his perspective about the COVID-19 vaccine and addresses common questions people may have.

Busting COVID-19 Myth: Asypmtomatic people are not contagious and do not spread COVID 19

Many studies show that asymptomatic people can spread the COVID-19 virus.

Busting COVID-19 Myth: Children don't get COVID-19

FACT: Children are not immune from COVID-19, and in some cases can become very ill from the virus

Busting COVID-19 Myth: COVID-19 cases are only rising due to increased testing

Our positivity rate is significantly higher than it was in the spring and this shows that the virus is spreading quickly.

Busting COVID-19 Myth: COVID-19 is no more deadly than the flu

COVID-19 is novel virus and spreading very quickly in our communities and is very contagious.

© Spectrum Health Lakeland 2021