Compliance Program

Our Commitment

Spectrum Health Lakeland provides exceptional quality while maintaining compliance with all state and federal laws and regulations. Our high ethical standards, sense of responsibility, and commitment to integrity are at the heart of our compliance program. Our systemwide Code of Excellence also helps guide this work.

For team members

We strive for a culture where open and honest communication is part of everyday operations. Therefore, we want you to feel comfortable in approaching your supervisor or manager when you are concerned about potential violations of ethics, regulations, policies, or standards.

For anonymous reporting of compliance concerns related to any product or area:

  • Call the Integrity Help Line at 877.319.0266 or report online. The Help Line is handled by a company outside of Spectrum Health. The company refers the report to the Spectrum Health Compliance Department’s Operations Center of Expertise. All contacts are treated confidentially and anonymously to the limit the law allows.

Here are other ways you can report your concerns:

Access more Compliance Department resources on InSite

For patients and families

For anonymous reporting of compliance concerns related to any product or area:

  • Call the Integrity Help Line at 877.319.0266 or report online. The Help Line is handled by a company outside of Spectrum Health. The company refers the report to the Spectrum Health Compliance Department’s Operations Center of Expertise. All contacts are treated confidentially and anonymously to the limit the law allows.

Access more information about patient rights and privacy

 

Continue Watching

Bigger than a Building: Newly renovated Corewell Health Lakeland Hospital Pavilion

The newly renovated Corewell Health Lakeland Hospital Pavilion in St. Joseph focuses on high-tech modernizations and exceptional patient experiences.

Dec 07, 2022
How can you prepare for the cost of birth?

Are you expecting? You may have a lot of financial questions. Our financial counselors are here to help, regardless of your situation.

Dec 06, 2021
How can you prepare for the cost of surgery?

Planning for a surgery? Stay ahead of your health care bills by connecting with a financial counselor today.

Dec 06, 2021
How can financial counselors help?

If you’re concerned about your medical bills or just have questions, our financial counselors are here to help.

Dec 06, 2021
COVID-19 vaccine and kids

Pediatrician, Anne Dudley, DO, and Berrien County Health Department Medical Director, Rex Cabaltica, MD, discuss the COVID-19 vaccine for kids.

Aug 04, 2021
Tiny poke. Big impact.

Learn how to schedule your COVID-19 vaccination appointment.

Mar 29, 2021
Pardon our dust: Phase II Pavilion project updates

Phase II of the Pavilion project at Spectrum Health Lakeland Medical Center is now underway.

Mar 08, 2021
Why I vaccinated: Community member, Deborah Haynes

To help slow the spread of COVID-19 and stay protected, community members are getting a tiny poke with a big impact.

Mar 02, 2021
Why I vaccinated: Community member, Sharon Kuhns

To help slow the spread of COVID-19 and stay protected, community members are getting a tiny poke with a big impact.

Feb 23, 2021
Why I vaccinated: Mental health counselor, Jose Gonzales II

Community member and mental health counselor, Jose Gonzales II, shares his personal choice to receive the COVID-19 vaccine.

Feb 18, 2021

Trending on Lakeland

Veggie Van to Offer Free Healthy Foods, Nutrition Information

The Veggie Van is making its way throughout Berrien County. This mobile farmer’s market will offer free, locally grown, top-quality, healthy fruits and vegetables, and nutrition information.

Lory’s Place to host Run Walk Rock 5K on May 20

On Saturday, May 20, Lory’s Place, the grief and healing center of Caring Circle and part of Corewell Health, will host its 19th annual Run Walk Rock 5K.

Niles and St. Joseph hospitals earn ‘A’ grades from Leapfrog Group

Today, Corewell Health Lakeland Hospitals in Niles and St. Joseph received “A” Hospital Safety Grades from The Leapfrog Group, a national nonprofit watchdog that upholds patient safety standards in hospitals nationwide.

Corewell Health Welcomes New Certified Nurse-Midwife to Southwest Michigan

Corewell Health, the new name for Spectrum Health Lakeland, is pleased to welcome Aubrey Tompkins, CNM, to its medical staff. Tompkins is seeing patients alongside three physicians and two other providers at Southwestern Medical Women’s Health in Niles.

Corewell Health Welcomes New Advanced Practitioner to Cardiac Care Team in Southwest Michigan

Corewell Health is pleased to welcome Pansy Samuel, NP, to the heart and vascular medical staff. Samuel is seeing patients alongside ten cardiology physician specialists and eight advanced practitioners in Coloma, Niles and St. Joseph.

Lory’s Place to Host Several Social Events

Lory's Place, a grief healing and education team of Caring Circle and part of Corewell Health, is hosting a series of spring and summer social events. All the events are free to join and designed for individuals who have experienced the death of a significant person.

Community Members Encouraged to Donate Blood, Save Lives

Blood supplies across the state remain low, with some blood types in critical need. Corewell Health, in partnership with Versiti Blood Center of Michigan, is hosting a series of community blood drives in April and May.

Drug Take Back Day Encourages Disposal of Unwanted Medications

Community members will have the opportunity to dispose of unused and unwanted prescription drugs during a Prescription Drug Take-Back Day event in St. Joseph and Niles on Saturday, April 22.

Major Michigan Health Systems Transition to Optional Masking

After three years of caring for patients throughout the COVID-19 pandemic, many of Michigan’s major health systems are making masking optional in most areas over the next week.

Lory’s Place to Host Service of Remembrance

Community members are invited to attend “Celebration of Life,” a service of remembrance for those who have experienced the death of a loved one, on Thursday, April 27 at 5:30 p.m.

Corewell Health Offers Free Advance Care Planning Workshop

Corewell Health, the new name for Spectrum Health Lakeland, is offering free advance care planning (ACP) workshops.

Corewell Health Offers Free Program to Prevent Type 2 Diabetes

Corewell Health, the new name for Spectrum Health Lakeland, is currently enrolling people interested in joining its free in-person Diabetes Prevention Program (DPP).

Lory’s Place to Host Disney Trivia Night Fundraiser

Lory’s Place is hosting a Disney themed fundraising event open to the public on Thursday, April 6 at Union + Social located on 216 Court Street in St. Joseph.

Corewell Health Opens New Care Center in Niles

Corewell Health leaders, physicians, community partners and patients marked the opening of the newest facility in Southwest Michigan yesterday in Niles.

Corewell Health Welcomes Primary Care Nurse Practitioner

Please welcome primary care provider, Chelsea Wagner, NP, to the pediatric and family care team at Southwestern Medical Primary Care in Niles and Buchanan.

© Spectrum Health Lakeland 2023
Hospital