Compliance Program

Our Commitment

Spectrum Health Lakeland provides exceptional quality while maintaining compliance with all state and federal laws and regulations. Our high ethical standards, sense of responsibility, and commitment to integrity are at the heart of our compliance program. Our systemwide Code of Excellence also helps guide this work.

For team members

We strive for a culture where open and honest communication is part of everyday operations. Therefore, we want you to feel comfortable in approaching your supervisor or manager when you are concerned about potential violations of ethics, regulations, policies, or standards.

For anonymous reporting of compliance concerns related to any product or area:

  • Call the Integrity Help Line at 877.319.0266 or report online. The Help Line is handled by a company outside of Spectrum Health. The company refers the report to the Spectrum Health Compliance Department’s Operations Center of Expertise. All contacts are treated confidentially and anonymously to the limit the law allows.

Here are other ways you can report your concerns:

Access more Compliance Department resources on InSite

For patients and families

For anonymous reporting of compliance concerns related to any product or area:

  • Call the Integrity Help Line at 877.319.0266 or report online. The Help Line is handled by a company outside of Spectrum Health. The company refers the report to the Spectrum Health Compliance Department’s Operations Center of Expertise. All contacts are treated confidentially and anonymously to the limit the law allows.

Access more information about patient rights and privacy

 

Continue Watching

COVID-19 Update 12.22.21

Hear from Dr. Hamel and Berrien County Health Department medical director, Rex Cabaltica, MD, as they share the latest COVID-19 headlines in Berrien County.

COVID-19 Update 12.8.21

Spectrum Health Lakeland president, Dr. Loren Hamel and Berrien County Health Department Medical Director, Dr. Rex Cabaltica share the latest COVID-19 updates in Berrien County.

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Planning for a surgery? Stay ahead of your health care bills by connecting with a financial counselor today.

How can financial counselors help?

If you’re concerned about your medical bills or just have questions, our financial counselors are here to help.

COVID-19 Update 11.10.21

Spectrum Health Lakeland president, Dr. Loren Hamel and Berrien County Health Department Medical Director, Dr. Rex Cabaltica share the latest COVID-19 updates in Berrien County.

COVID-19 Update 9.22.21

Spectrum Health Lakeland President Loren B. Hamel, MD, and Acting Health Officer at the Berrien County Health Department, Courtney Davis, share the latest COVID-19 updates in Berrien County.

COVID-19 Update 9.8.21

Spectrum Health Lakeland President Loren B. Hamel, MD, and Acting Health Officer at the Berrien County Health Department, Courtney Davis, share the latest COVID-19 updates in Berrien County.

COVID-19 Update 8.25.2021

President Loren B. Hamel, MD, and Berrien County Medical Director and family medicine physician, Rex Cabaltica, MD, shared the latest COVID-19 updates in Berrien County

COVID-19 vaccine and kids

Pediatrician, Anne Dudley, DO, and Berrien County Health Department Medical Director, Rex Cabaltica, MD, discuss the COVID-19 vaccine for kids.

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