Pulse NewsLink

4/30/2021 2:53:04 PM Reporting from Niles, MI
GREAT Customer Service Launches at Lakeland
https://www.spectrumhealthlakeland.org/pulsenewslink/pulse-newslink/Detail/great-customer-service-launches-at-lakeland
4/30/2021 2:53:04 PM
GREAT customer service standards are launching at Lakeland.

GREAT Customer Service Launches at Lakeland

SpectrumHealth Lakeland

GREAT Customer Service Launches at Lakeland
Apr 30, 2021 Share


A new customer service effort is being launched at Spectrum Health Lakeland. GREAT standards were recently rolled out to leaders who will be sharing more with team members soon. The effort will aim to boost scores around patients recommending us to their friends and family members. 

Watch for more information from your leader about providing this personalized patient experience.

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